The Right to Withdraw indicates the Customer's right to terminate the contract with PUTIA© without having the need to provide any motivation within a 14 days period. This period starts when the Customer (or a third party designated by the Customer) physically receives the items purchased.
The withdraw is a right regulated by art. 52 et seq. of the Consumer Code.
To exercise the right to withdraw, the Customer will have to write us at the following address:
“Putia Sicilian Creativity” di Siciliae srls
cortile Poggio San Pietro 3bis
90013 Castelbuono (PA)
or send us an email at firstname.lastname@example.org
In case the Customer claims the Right to Withdraw and wants to return the item within the term of 14 days from the purchase, PUTIA guarantees full refund, including the shipping costs.
The new shipping costs however - necessary to return the item to PUTIA - will be the Customer's responsibility, as well as a suitable packaging that will ensure the integrity and resaleability of the item. PUTIA reserves the right to retain the refund to the Customer until the item is received and the conditions of resaleability are verified.
The item's Return takes place in case "PUTIA" confers the Customer the possibility of returning the good under different and/or additional circumstances than those taken into consideration by the consumer code and the right to withdraw.
Some of these circumstances might be:
- If the product belongs is not included in among those where the right to withdraw is applied in the first place (such as in case of a tailor-made product).
- The Customer decides to return the product after the 14 days period.
- The returned product has been damaged or clearly used and is therefore not saleable anymore by "PUTIA".
In case the item purchased by the Customer is broken or seriously damaged, PUTIA guarantees full refund (item + shipping costs), subject to notification by the Customer within the established term of 3 days from the item's acquisition. The Customer has to present adequate documentation of the damage (pictures), attesting the state of the package and the item, including details of the damages.
In case the item is only slightly damaged, but the Customer still wishes to return it, PUTIA guarantees full refund (item + shipping costs), subject to adequate documentation that attests the damage. However, the Customer is responsible for the new shipping costs, as well as a suitable packaging that prevents the item from undergoing any further damages.